After closing my SBI credit card account due to frustrating customer service, I’ve been receiving statements for months demanding payment, even though the account is closed and my balance is zero. I’ve emailed them repeatedly, explaining the situation and requesting they stop sending these statements, but the harassment continues. Is it possible to take legal action against the bank for this?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › After closing my SBI credit card account due to frustrating customer service, I’ve been receiving statements for months demanding payment, even though the account is closed and my balance is zero. I’ve emailed them repeatedly, explaining the situation and requesting they stop sending these statements, but the harassment continues. Is it possible to take legal action against the bank for this?
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Apni Law Staff asked 11 months ago

After closing my SBI credit card account due to frustrating customer service, I’ve been receiving statements for months demanding payment, even though the account is closed and my balance is zero. I’ve emailed them repeatedly, explaining the situation and requesting they stop sending these statements, but the harassment continues. Is it possible to take legal action against the bank for this?

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Best Answer

Apni Law Staff answered 11 months ago

Yes, you can take legal action against SBI for harassment. Under the Indian Consumer Protection Act, 2019, sending unsolicited statements after account closure constitutes unfair trade practice. You can file a complaint with the Consumer Forum seeking a cease and desist order and compensation for mental harassment.

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