Reading: I deposited â‚¹10,000 into an ATM, but it malfunctioned and kept my money. The ATM printed a receipt saying the transaction timed out, and the money never appeared in my account. I went to the bank, but they insisted the funds were credited. I even emailed the bank chairman, but got no help. I’m feeling lost â€“ what can I do to get my money back?

I deposited â‚¹10,000 into an ATM, but it malfunctioned and kept my money. The ATM printed a receipt saying the transaction timed out, and the money never appeared in my account. I went to the bank, but they insisted the funds were credited. I even emailed the bank chairman, but got no help. I’m feeling lost â€“ what can I do to get my money back?

Last updated: August 25, 2025 1:01 pm

Apni Law

2 years ago

Law Forum › Category: Banking / Finance › I deposited â‚¹10,000 into an ATM, but it malfunctioned and kept my money. The ATM printed a receipt saying the transaction timed out, and the money never appeared in my account. I went to the bank, but they insisted the funds were credited. I even emailed the bank chairman, but got no help. I’m feeling lost â€“ what can I do to get my money back?

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Apni Law Staff asked 2 years ago

I deposited â‚¹10,000 into an ATM, but it malfunctioned and kept my money. The ATM printed a receipt saying the transaction timed out, and the money never appeared in my account. I went to the bank, but they insisted the funds were credited. I even emailed the bank chairman, but got no help. I’m feeling lost â€“ what can I do to get my money back?

1 Answers

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Apni Law Staff answered 2 years ago

You can file a complaint with the bank’s customer care and escalate it to the Banking Ombudsman if no resolution is reached. Additionally, you can file a police complaint if the bank refuses to acknowledge the issue and return your money. It’s important to retain all evidence, including the ATM receipt and email correspondence with the bank.