My builder promised a flat 2 years ago, but it’s still not ready! They seem to have cheated me. Our agreement has an arbitration clause, so what should I do? Should I go through arbitration or file a case in consumer court?

You can either initiate arbitration as per your agreement or file a case in consumer court. However, if the builder has significantly delayed the project, you may have stronger grounds in consumer court. It’s best to consult a lawyer for legal advice specific to your situation.