Index

1. Who Is A Consumer And What Are Their Rights? 
2. What Is E-Daakhil ?
3. How To File A Complaint On E- Daakhil?
4. What Are The Necessary Documents For Filing A Complaint On E-Daakhil? 
5. How Long Does It Take To Resolve A Consumer Issue From E-Daakhil? 
6. What Is The Fee Payment Process On E-Daakhil? 
7. What Are The Benefits For Registering A Complaint On E-Dhaakil? 
8. Does E-Daakhil Ensure Privacy Of Data While Filing A Complaint? 

Who Is A Consumer And What Are Their Rights? 

A consumer is a person who buys goods or services for personal use.

Consumers have the following key rights under the Consumer Protection Act:

1. Businesses must protect consumers from marketing goods and services that pose hazards to life and property. They must ensure products meet safety standards and serve long-term interests.
2. Sellers must inform consumers about the quality, quantity, potency, purity, standard, and price of goods and services to prevent unfair trade practices.
3. span style=”font-weight: 400;”>Right to Choose: Consumers have the right to access a variety of goods and services at competitive prices, especially in cases of monopolies.
4. Right to be Heard.
5. Right to Seek Redressal: Consumers have the right to seek compensation and redressal against unfair trade practices or exploitation.
6. Right to Consumer Education.

<p>Consumers can file complaints with consumer forums within two years of the purchase to seek compensation for defective products or unsatisfactory services. The consumer forums have the power to order replacement, repair, refund or compensation to the consumer.

What Is E-Daakhil?

The National Informatics Centre (NIC) developed the e-Daakhil portal under the Department of Consumer Affairs, Government of India, to enable consumers to file complaints in Consumer Commissions across India.

Some key features of the e-Daakhil portal include:

1. Allows consumers and their advocates to file complaints online from anywhere, along with payment of fees.
2. Provides features like e-Notice, case document download, video conferencing hearing links, filing of written responses by opposite parties, and filing of rejoinders by complainants.
3. Integrates with the Common Service Centres (CSCs) to enable rural consumers to file complaints through these centres.
4. Covers the National Consumer Disputes Redressal Commission (NCDRC), 23 State Consumer Disputes Redressal Commissions (SCDRCs), and 484 District Consumer Disputes Redressal Commissions (DCDRCs) across India.
5. Allows online payment of complaint filing fees through the portal.</li>

How To File A Complaint On E- Daakhil?

To file a consumer complaint on the e-Daakhil portal, follow these steps:

1. 1. 1. Go to the e-Daakhil website at https://edaakhil.nic.in/edaakhil/. 
      2. Click on the “Complainant/Advocate” section and then select the “Registration” submenu to create a new user account. 
      3. Register by providing your personal information like name, phone number, email, and address. You will receive an OTP to activate your account. 
      4. Once your account is activated, log in using your registered email ID and password. 

   <l

i style=”font-weight: 400;”>In the user home screen, click on the “Filing” menu and sele

ct “File a New Case” to start the complaint filing process.
1. Fill out the required details such as complainant information, respondent details, and upload any supporting documents. 
2. Review the details, confirm the information is correct, and click “Finalise” to submit the complaint. You will receive an OTP to complete the submission. 
3. After submission, you will receive a complaint ID that you can use to track the status of your case. 

If you face any issues during the filing process, you can also hire a lawyer to assist you using the same login credentials.

What Are The Necessary Documents For Filing A Complaint On E-Daakhil? 

To file a consumer complaint on the e-Daakhil portal, the following documents are required:

1. Index 
2. List of dates 
3. Memo of parties with fresh complete addresses and telephone numbers 
4. Complaint with a notarized attested affidavit 
5. Fee payable for making the consumer complaint (in the form of a demand draft in favour of the respective consumer forum) 
6. Supporting documents in favour of the complaint, such as receipts, vouchers, etc. All annexures must be attested as true copies with the name and signature on the last page 
7. If the complaint is filed beyond the 2-year limitation period, an application for condonation of delay with a notarized attested affidavit 

The user must have scanned copies of all these documents ready before starting the online filing process on the e-Daakhil portal .

How Long Does It Take To Resolve A Consumer Issue From E-Daakhil? 

The typical length of time for resolving a consumer complaint filed on the eDaakhil portal is around 9 months. The Consumer Commission sends a copy of the complaint to the business within approximately 30 business days of receiving it. The business’s response time determines how quickly the next legal action proceeds. The response time of the business determines how quickly the next course of legal action can be determined. So the overall timeline can vary, but the average resolution time is approximately 9 months

What Is The Fee Payment Process On E-Daakhil? 

There is a fee for filing a consumer complaint on the e-Daakhil portal:

1. The e-Daakhil portal allows consumers and their advocates to file complaints online along with payment of the requisite fees. 
2. Consumers can pay the fee for filing a complaint offline using a Demand Draft in favor of the respective consumer forum (e.g., The Registrar, NCDRC, New Delhi).The complete list of fees and charges based on the claim amount is available here.

   If the claim is up to ₹5 lakh, the Consumer Commission hears the case for free. For higher claim amounts, consumers must pay the prescribed filing fees.

What Are The Benefits For Registering A Complaint On E-Dhaakil? 

The key benefits of registering on the eDaakhil portal are:

1. Allows consumers and their advocates to file complaints online from anywhere, without having to physically visit the consumer forums.
2. Provides features like e-Notice, case document download, video conferencing, hearing links, filing of written responses by opposite parties, and filing of rejoinders by complainants.</span>
3. Integrates with the Common Service Centres (CSCs) to enable rural consumers to file complaints through these centres.
4. The e-Daakhil portal covers the National Consumer Disputes Redressal Commission (NCDRC), 23 State Consumer Disputes Redressal Commissions (SCDRCs), and 484 District Consumer Disputes Redressal Commissions (DCDRCs) across India.
5. Allows online payment of complaint filing fees through the portal.
6. Makes the overall process of filing consumer complaints quick, easy and convenient for users.

Does E-Daakhil Ensure Privacy Of Data While Filing A Complaint? 

The e-Daakhil portal has several measures in place to ensure the privacy and security of user information:

<ol>

• The portal is developed and maintained by the National Informatics Centre (NIC), the premier government organisation responsible for providing e-Governance solutions in India. </span>
• The e-Daakhil portal encrypts and securely stores all user data and complaint details on government servers with restricted access controls.